Introducing the Human Insight Platform

A video-first platform where you can see and hear the experiences of real people as they engage with your products, designs, apps, processes, concepts, or brands.

Why organizations partner with UserTesting

Forrester names UserTesting a leader in experience research platforms in 2023

How it works
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3,400+ Customers around the world

Customer stories

Video-first Customer Experience Narratives (CxNs)

Get a vivid, first-person understanding of an experience with CxNs

Fastest way to quality human insight

80%+ of CxNs complete within a few hours through our global, opt-in contributor network

Platform that scales across your teams

Simple user experience designed to scale with flexible, pre-built templates 


How it works

Audience solutions

Get rich, high-quality feedback fast from participants with the UserTesting Contributor Network or recruit your own contributors with Custom Network, Invite Network, or our customer communities integration. The platform supports end-to-end audience management to free you from admin work.

  • Audience recruitment
  • Quality control
  • Contributor onboarding and support
  • Profile management
  • Incentive payments
  • Security, privacy, and compliance
Human Insight Platform

Customer Experience Narrative (CxN) Core

Start capturing contextualized customer perspectives in a matter of hours with our drag-and-drop test builder, the template gallery, and ML-powered test distribution engine.

Test capabilities include:

  • Live interviews
  • Usability testing
  • Brand and messaging testing
  • Card sorting
  • Tree testing
  • Clickstream tracking
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Human Insight Management

Quickly generate and analyze insights to inform business decisions. Data visualization, ML-generated instant insight, and collaboration tools are accessible through our platform for post-test analysis and sharing across your organization.

  • Data visualization
  • Auto-generated analytics and transcriptions
  • Intelligent insights
  • Folders and workspaces
  • Highlight reels
  • Results download and sharing links
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Data and machine learning

UserTesting’s AI and machine learning implementation is designed to remove repetitive tasks while allowing humans to focus on nuanced, high-cognitive tasks. From participant quality control to sentiment and behavioral analysis, our proprietary machine learning models are embedded throughout the insights discovery workflows to accelerate time to insights.

Data and Machine Learning - Image of man working

Forrester: UserTesting delivers a 665% ROI over three years

A recent Total Economic Impact™ (TEI) Study, conducted by Forrester on behalf of UserTesting, illustrates how organizations using the UserTesting Human Insight Platform can realize $2.03M in value and 665% in ROI over a three-year period.

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Open API and ecosystem

Get feedback on any experience and share insights anywhere with UserTesting’s 
ecosystem of integrations and plugins.

Collaboration, design and development

Adobe Xd | FigJam | Jira | Jira Product Discovery | InVision Freehand | Miro | Canva

Digital optimization and analytics

Contentsquare | Quantum Metric | Qualtrics

Customer relationship management

Fuel Cycle


Google Calendar | Microsoft Teams | Slack | Outlook Calendar | Trello

UserTesting Platform