UserZoom’s flexible and scalable UX insights system brings together:

• a powerful UX research platform to gather qualitative, quantitative, and mixed-methods insights on every type of user experience – websites, mobile apps, virtual reality, video games, prototypes and real-world experiences
• an AI-powered participant recruiting engine that automatically sources research participants from 40+ research panels across the globe
• a proprietary metric to measure UX performance and tie it to business outcomes
• a powerful research repository to centralize, organize, and analyze insights
• And, a world-class UX research consultancy 

Whether you work for a small business or a booming Enterprise, UserZoom will customize a plan with the right tools to meet your research needs and budget.

UserZoom is for UX researchers, UX designers, product managers, marketers, customer experience and consumer insights teams. If you’re here, bets are you are on a mission to champion customer empathy at your organization. We exist to provide you with the tools and support you need to provide your organization with the high-quality insights you need to make quick, confident, and customer-obsessed decisions. 

UserZoom offers the most robust remote UX research platform on the market. Here are the types of studies you can run:

Qualitative: 

• Moderated usability tests
• Unmoderated usability tests
• 1:1 live interviews

Quantitative:

• Card sorts
• Tree tests
• Surveys
• Click tests

Mixed-method:

• a study combining 2 or more of the methods above. 

Benchmarking:

• QXscore, built into the UserZoom platform, combines attitudinal data (usability, trust, appearance, and loyalty) with behavioral data (task success) into a single standardized score to benchmark the performance of experiences relative to previous versions and competitors. It provides an objective measuring the impact of design.

We’ve also got an in-house team of industry-specific UX research experts who can act as an extension of your team and help support you in reaching your research goals.

• Automated recruitment: Quickly fill your studies with top-quality participants by sourcing from our global network of over 120M verified research participants.
• Recruit your own: Invite as many participants as you would like to take your study by using live intercepts or by sharing your unique UserZoom study link via email, text, Slack, and social media.

Yes, we sure do. Whether your organization is just getting started with UX research or you're looking to scale and accelerate your impact, our global team of UX research experts are here with you every step of the way. 

We offer:

• Training & workshops
• Onboarding (for UserZoom & EnjoyHQ)
• Implementation (for EnjoyHQ)
• UserZoom Academy & Certification
• Project-based UX research consulting
• Full-service UX research

Research is only as good as the insights that come out of it. UserZoom automatically generates charts and tables with relevant data to match your study methods, as well as full videos with time-stamped transcripts. Our video analysis and clip creation makes it a breeze to analyze qualitative data, and can be easily synced with EnjoyHQ and shared with your stakeholders.