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Industry reports and guides for CX, UX, UI, and design

Industry reports and guides for UX, UI, CX, and design, as well as competitive CX studies to bring you actionable data and insights
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How organizations are keeping up with customer expectations

For the 10th edition, UserTesting asked 1,857 professionals worldwide how their organization keeps their experience customer-centric. 

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    How health insurers are advancing UX

    How health insurers are advancing UX

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    Which online grocery retailers deliver an exceptional customer experience?

    Which online grocery retailers deliver an exceptional customer experience?

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    The Forrester Wave™: Experience Research Platforms, Q2 2023

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    Cover of the 2023 Experience Research Industry Report

    Keeping pace with customer expectations

    Experience Research Industry Report | 10th Edition
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    UK generational bank

    United Kingdom generational banking report

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    Australian generational banking report infographic preview

    Australian generational banking report

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    Image of a tablet showing what's in store for the next generation of banking?

    US generational banking report

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    Cover of the guide: How to create a user-friendly ecommerce website with woman smiling looking at laptop with a credit card in hand

    Industry Reports

    How to create a user-friendly ecommerce website

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    Image of the cover of the report: Comparing the digital experience of the top 5 US banks

    Industry Reports

    Comparing the digital experience of the top 5 US banks

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